The British Council will no longer conduct face-to-face interviews for the Speaking Section in the Academic and General IELTS. More information can be found here.
Instead the candidate will sit in a room with a monitor and have a VCS, or video call speaking. A helpful video can be found here.
If the candidate wants the Visa and Immigration IELTS (UKVI), that is still being done face-to-face at the British Council.
If a candidate wants to have a face-to-face IELTS for the General or Academic section, they are asked to go to Eiken.
Best of luck!